Returns Refunds & Exchanges

Grayguns Inc. follows all applicable federal laws and regulations, and does not export items defined under the ITAR regulations.
This includes: any firearms, firearm parts, firearm accessories, firearm technology or ammunition. We do not ship outside of the United States, and are unable to ship to non-residents inside the United States.
If your order is found to violate ITAR, your order will be cancelled without notice. This includes orders with foreign billing addresses and US shipping addresses.

Review the following requirements in the event your Grayguns, Inc. parts require a return or exchange.

Please contact Grayguns for a return authorization prior to returning or exchanging parts. All returned parts must have been purchased directly from Grayguns in order to receive a refund.

  • Parts returned for a refund must be in their original packaging and free from damage or wear.
  • Parts that have been installed, modified, damaged, used or otherwise altered from their original appearance or dimensions are not eligible for return. Grayguns has sole discretion to determine what constitutes modification, damage and alterations.

  • A 25 percent restocking fee will be applied to all returned parts.

  • Shipping fees charged by Grayguns to ship your product are not refundable.
  • Any and all items sold by Grayguns must be returned to us within 60 days from the purchase date for exchange or refund.  All sales considered final after 60 days.

  • No returns on final sale, closeout or discontinued items.

Complete Warranty and Statement of Liability

Grayguns offers a limited lifetime warranty to our customers. The work performed, parts installed, and parts sold by Grayguns are guaranteed to be free from defects in material and workmanship for the life of the original purchaser. Grayguns will be liable solely for the replacement and installation of parts as originally supplied and installed by Grayguns for the original purchaser that fail through a defect in materials or workmanship that arises through normal, safe handling and use of the item as specified by the manufacturer’s owner’s manual. Unauthorized work or parts installation, improper or unsafe handing or firing with any non-SAAMI-standard ammunition will immediately void this warranty.

Grayguns assumes no liability expressed or implied for any damage or injury that may result from the improper handling or use of parts or firearms. Grayguns cannot control nor be responsible for the manner in which our work, parts and information is used, and specifically disavows any other representation, warranty or liability relating to the suitability, condition or use of products and services delivered by Grayguns.

Warranty Policy for Firearm Inspection

There will be no charge for parts or labor if it is determined that the Grayguns parts you received were in any way defective.

If it is determined that the problems you are encountering with your gun are a result of incorrect assembly or a factory issue: tolerance fit or finish; your final invoice will reflect the charges for any necessary parts, labor and shipping.