Grayguns Inc. receives a large number of emails and quite a few phone calls each business day. We put this list of frequently asked questions (FAQs) together to help our customers and friends find answers to the most popular questions.
We’ve been told that we’re very good at what we do, but we’re very open to new ideas and critiques that have helped us grow into one of the busiest custom shops in the nation. Our well-known commitment to high grade work, personal customer service and ethical business practices reflects our core beliefs. We’ll never charge you for anything you don’t need, and we’ve offered a lifetime guarantee on our work for 30 years.
We have a page dedicated to shipping your gun to us. It includes information concerning return shipping as well. Please read that page.
You can contact us with your ideas and requests. We’ll respond with our recommendations and a quote based upon your requirements and needs. Grayguns is a full-service custom pistolsmithing, parts and training firm, and we offer a far wider repertoire of services and modifications than we can list here.
First, complete our Action Work Pre-Order Form. Follow the instructions provided. We will contact you when we are ready to receive your pistol. When your pistol arrives here at Grayguns we will log it in and send you an estimate via email.
We keep our current lead time available on the Current Wait Time page.
To avoid honest errors through miscommunication, all changes and additions to your work order must be made in writing via email or FAX. We suggest you send the request in, then call us to confirm the change order.
Flat-rate pricing can be arbitrary, causing some customers to pay too much. Our published prices are subject to individual quotations that take your pistol’s condition and your specific requests into account. We rarely ask for more than our published pricing, and we quote each job individually. Grayguns will never bill you for more than you were quoted!
We do not require deposits or prepayment for action work. If you request services that require parts or work from one of our vendors (ie. sights, parts replacement, or certain outside refinishing) we will ask for a deposit to cover those specific charges and collect the remainder of the bill when your gun is ready to ship. We will email a copy of the invoice or call for payment when the gun is nearly finished and ready to ship. We accept money orders, personal checks, and credit cards (Visa, Mastercard, Discover, American Express).
We believe God made but one perfect man, but we do make every effort to do the finest work possible. If something directly related to our work fails or malfunctions at any time, we will assess and correct it for the cost of shipping it to us.