Frequently Asked Questions
Grayguns Inc. receives a large number of emails and quite a few phone calls each business day. We put this list of frequently asked questions (FAQs) together to help our customers and friends find answers to the most popular questions.
Why should I have my work performed by Grayguns?
We’ve been told that we’re very good at what we do, but we’re very open to new ideas and critiques that have helped us grow into one of the busiest custom shops in the nation. Our well-known commitment to high grade work, personal customer service and ethical business practices reflects our core beliefs. We’ll never charge you for anything you don’t need, and we’ve offered a lifetime guarantee on our work for 30 years.
How do I ship my firearm to Grayguns?
Click here for instructions.
Do you have any other suggestions about shipping firearms?
Yes, we do.
- Check with your friendly local FFL dealer to see if they will ship your firearm to us by US Postal Mail. This may save you money as compared to shipping UPS Next Day Air.
- If you do ship via UPS next day air, we would appreciate it if you included a UPS pre-paid return label with your firearm and work order.
What about FedEx?
The service provided by FedEx to our Spray, Oregon facility is very slow. FedEx “overnight” packages routinely take three to four days to arrive.
Why don’t you list your phone number on your website?
We do. Our phone number is (541) 468-3840, and our fax number is (541) 468-3844.
I’m not quite sure what I need for my intended application, and I don’t see what I want listed on your website.
You can contact us with your ideas and requests. We’ll respond with our recommendations and a quote based upon your requirements and needs. Grayguns is a full-service custom pistolsmithing, parts and training firm, and we offer a far wider repertoire of services and modifications than we can list here.
How do I order work on my pistol?
First, complete our Action Work Pre-Order Form. Follow the instructions provided. We will contact you when we are ready to receive your pistol. When your pistol arrives here at Grayguns we will log it in and send you an estimate via email.
How long will my work take?
We keep our current lead time available on the Current Wait Time page.
I would like to make a change to my order, how can I do this?
To avoid honest errors through miscommunication, all changes and additions to your work order must be made in writing via email or FAX. We suggest you send the request in, then call us to confirm the change order.
The price I was quoted is different from your price list. Why?
Flat-rate pricing can be arbitrary, causing some customers to pay too much. Our published prices are subject to individual quotations that take your pistol’s condition and your specific requests into account. We rarely ask for more than our published pricing, and we quote each job individually. Grayguns will never bill you for more than you were quoted!
How do I pay for my work?
We do not require deposits or prepayment for action work. If you request services that require parts or work from one of our vendors (ie. sights, parts replacement, or certain outside refinishing) we will ask for a deposit to cover those specific charges and collect the remainder of the bill when your gun is ready to ship. We will email a copy of the invoice or call for payment when the gun is nearly finished and ready to ship. We accept money orders, personal checks, and credit cards (Visa, Mastercard, Discover, American Express).
What if something goes wrong with my pistol after you worked on it?
We believe God made but one perfect man, but we do make every effort to do the finest work possible. If something directly related to our work fails or malfunctions at any time, we will assess and correct it for the cost of shipping it to us.