FAQs

Q: Why should I have my work performed by Grayguns Inc.?
A: We’ve been told that we’re very good at what we do, but we’re very open to new ideas and critiques that have helped us grow into one of the busiest custom shops in the nation. Our well-known commitment to high grade work, personal customer service and ethical business practices reflects our core beliefs. We’ll never charge you for anything you don’t need, and we’ve offered a lifetime guarantee on our work for 30 years.

Q: How do I ship my firearm to Grayguns Inc.?
A: Under federal law, any lawful gun owner may ship a firearm to Grayguns Inc. – or any other FFL holder – via common carrier like UPS for purposes of repair or modification and receive it back directly. You do not need to ship your pistol through a dealer unless your local or state laws require it.

Your securely packaged pistol should be taken directly to a UPS service center for shipment. Affiliated shipping agents such as mailbox stores and copy centers are not permitted to accept firearms. You are required by law to notify the counter person of the contents of your package.

Be sure to insure your package for full replacement value. UPS requires handguns to be shipped via next day air. Selecting a slower service will save some money but may result in a denial of your insurance claim in the event of loss.

Unless you have a FFL do not ship handguns to Grayguns Inc. through the US Post Office.

Our shipping address is…

GGI
Attn: Beki Gray, Secretary
33479 Hwy. 19-207
Spray, OR 97874

Q: Do you have any other suggestions about shipping firearms?
A: Yes, we do.

1. Check with your friendly local FFL dealer to see if they will ship your firearm to us by US Postal Mail. This may save you money as compared to shipping UPS next day air.
2. If you do ship via UPS next day air, we would appreciate it if you included a UPS pre-paid return labels with your firearm and work order.

Q: What about FedEx?
A: The service provided by FedEx to our Spray, Oregon facility is very slow. FedEx “overnight” packages routinely take three to four days to arrive.

Q: Why don’t you list your phone number on your Web site?
A: We do. Our phone number is (541) 468-3840, and our fax number is (541) 468-3844.

Q: I’m not quite sure what I need for my intended application, and I don’t see what I want listed on your Web site.
A: To get started, please contact us with your ideas and requests. We’ll respond with our recommendations and a quote based upon your requirements and needs. Grayguns Inc. is a full-service custom pistolsmithing, parts and training firm, and we offer a far wider repertoire of services and modifications than we can list here.

Q: How do I order work on my pistol?
A: Once we’ve helped you sort out what you’d like us to do for you, we’ll put you on our list with an appointment date to ship your pistol. Detailed instructions for shipping your pistol to us are here.

Q: How long will my work take?
A: Due to current high demand, as of Feb. 15, 2010, current shop time for most work is 10 to 11 weeks.
Most service pistol jobs will require four to six weeks, depending on our seasonal workload and the specific nature of your requested work. We’ll give you our best estimate of shop time when we quote your work order, and we’ll do our level best to deliver your pistol on schedule. Highly involved custom work naturally can take more time, and we ask you for your patience.

Q: Can I make a reservation to have my pistol worked on?
A: Yes. Many prefer this method to reduce the time your pistol is out of your hands. We are only able to hold a specific number of requests on our Job Slot Waiting List.

Q: I would like to make a change to my order, how can I do this?
A: To avoid honest errors through miscommunication, all changes and additions to your work order must be made in writing via e-mail or FAX. We suggest you send the request in, then call us to confirm the change order.

Q: What if I need my pistol back in a hurry?
A: We expedite law enforcement and military duty weapons. Other requests for rush service will be accepted as our ability to find extra time permits. A modest 20 percent rush surcharge is requested to cover our lost sleep.

Q: The price I was quoted is different from your price list. Why?
A: Flat-rate pricing can be arbitrary, causing some customers to pay too much. Our published prices are subject to individual quotations that take your pistol’s condition and your specific requests into account. We rarely ask for more than our published pricing, and we quote each job individually. Grayguns Inc. will never bill you for more than you were quoted!

Q: I see Grayguns Inc. doesn’t accept deposits or prepayments. How do I pay for my work?
A: We don’t require deposits or prepayments. The way we see it, it’s your money until we’ve completed your work, so we’ll request payment when we are ready to test and ship your pistol. We accept the following forms of payment: Credit card, personal check, business check, cashier’s check and money order. Our listed prices do not include charges for return shipping.

Q: What if something goes wrong with my pistol after you worked on it?
A: We believe God made but one perfect man, but we do make every effort to do the finest work possible. If something directly related to our work fails or malfunctions at any time, we will assess and correct it for the cost of shipping it to us.