{"id":1976,"date":"2016-06-29T16:02:21","date_gmt":"2016-06-29T23:02:21","guid":{"rendered":"http:\/\/dev.grayguns.com\/?page_id=1976"},"modified":"2023-12-17T04:39:25","modified_gmt":"2023-12-17T12:39:25","slug":"returns-refunds-exchanges","status":"publish","type":"page","link":"https:\/\/grayguns.com\/returns-refunds-exchanges\/","title":{"rendered":"Returns, Refunds, Exchanges & Website Terms"},"content":{"rendered":"\n

\n\t\t\n\t<\/h1>\n

This page includes our Terms & Conditions, information on returns, exchanges, and product warranties. It also includes our disclaimers concerning overseas sales and product installations. If you purchase products from Grayguns or have action work completed by Grayguns, you should read this page.<\/strong><\/p>\n

\n

Complete Warranty and Statement of Liability<\/h2>\n

Grayguns offers a limited lifetime warranty to our customers. The work performed, parts installed, and parts sold by Grayguns are guaranteed to be free from defects in material and workmanship for the life of the original purchaser. Grayguns will be liable solely for the replacement and installation of parts as originally supplied and installed by Grayguns for the original purchaser that fails through a defect in materials or workmanship that arises through normal, safe handling and use of the item as specified by the manufacturer’s owner’s manual. Unauthorized work or parts installation, improper or unsafe handling, or firing with non-SAAMI-standard ammunition will immediately void this warranty.<\/em><\/p>\n

Grayguns assumes no liability, expressed or implied, for any damage or injury resulting from improper handling or use of parts or firearms. Grayguns cannot control nor be responsible for the manner in which our work, parts, and information are used, and specifically disavows any other representation, warranty, or liability relating to the suitability, condition, or use of products and services delivered by Grayguns.<\/p>\n<\/section>\n

\n

Warranty Policy for Firearm Inspection<\/h2>\n

There will be no charge for parts or labor if it is determined that the Grayguns parts you received were defective.<\/p>\n

If it is determined that the problems you are encountering with your gun result from incorrect assembly or a factory issue, tolerance fit or finish, your final invoice will reflect the charges for any necessary parts, labor, and shipping.<\/p>\n<\/section>\n

\n

Returns & Exchanges<\/h2>\n

Review the following requirements if your Grayguns, Inc. parts require a return or exchange.<\/em><\/p>\n

Please contact Grayguns for a return authorization before returning or exchanging parts. All returned parts must have been purchased directly from Grayguns to receive a refund.<\/p>\n

Important:<\/strong> We cannot test the fit of our parts with other third-party components.<\/em> We fit-test our parts with OEM pistols and our own components. For example, we do not test our base pads with third-party grip modules or trigger components with third-party fire control units.<\/p>\n

Custom engraved or cut products are not eligible<\/strong> for return unless a defect in materials or workmanship is identified when you receive the product. This includes customization of base pads (laser engraving) and grip modules we have cut for a manual safety.<\/p>\n

We include a Fit Guide<\/strong> for almost all of our parts, and we strongly suggest you read those Fit Guides. Contact us<\/a> if you have any questions before placing an order<\/strong>.<\/p>\n